Privacy Policy

Introduction

Welcome to Botellco Device and Gadget Sales, operated by TechZone Bahrain. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.botellco.top and use our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect falls into the following categories:

Personal Information

When you interact with our website or make a purchase, we may collect personal information that you voluntarily provide, including:

• Full name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)
• Order history and purchase preferences
• Communication preferences and marketing consent

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and geographic location data
• Browser type, version, and language settings
• Device information (type, operating system, screen resolution)
• Referring website and pages visited on our site
• Date and time of visits and session duration
• Cookies and similar tracking technologies data

Usage Information

We collect information about how you interact with our website and services:

• Products viewed, searched for, and added to cart
• Customer service interactions and support tickets
• Feedback, reviews, and ratings provided
• Newsletter subscriptions and email engagement
• Social media interactions with our brand

How We Use Your Information

We use the collected information for various legitimate business purposes to enhance your experience and provide quality services:

Service Delivery and Order Processing

• Processing and fulfilling your orders for smartphones, tablets, routers, accessories, and smart devices
• Managing your account and providing customer support
• Sending order confirmations, shipping updates, and delivery notifications
• Processing payments and preventing fraudulent transactions
• Handling returns, exchanges, and warranty claims

Communication and Marketing

• Sending promotional emails about new products, special offers, and exclusive deals
• Providing information about Batelco prepaid recharge, quick pay services, and fiber broadband options
• Responding to your inquiries and customer service requests
• Conducting surveys and gathering feedback to improve our services
• Sending important updates about our policies and terms

Website Improvement and Analytics

• Analyzing website traffic and user behavior to optimize performance
• Personalizing your shopping experience based on preferences
• Testing new features and improving website functionality
• Identifying and fixing technical issues
• Conducting market research and competitive analysis

Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, unauthorized access, and security threats
• Enforcing our terms of service and other agreements
• Resolving disputes and addressing legal claims
• Maintaining records for business and legal purposes

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors for secure transaction handling
• Shipping and logistics companies for order delivery
• Cloud hosting providers for data storage and website infrastructure
• Email service providers for marketing communications
• Analytics platforms for website performance monitoring
• Customer support software providers

Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to valid legal requests from government authorities
• To comply with applicable laws, regulations, or court orders
• To protect the rights, property, or safety of TechZone Bahrain, our customers, or others
• To investigate and prevent fraud or security issues
• In connection with legal proceedings or disputes

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Technical Security

• SSL/TLS encryption for all data transmission
• Secure socket layer technology for payment processing
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Encrypted data storage and backup systems
• Multi-factor authentication for administrative access

Organizational Security

• Strict access controls limiting employee access to personal data
• Regular security training for all staff members
• Confidentiality agreements with employees and contractors
• Incident response procedures for security breaches
• Regular review and update of security policies

Your Privacy Rights

You have important rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data:

Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, commonly used format
• Transfer your data to another service provider where technically feasible

Correction and Update

• Update or correct inaccurate personal information
• Complete incomplete information in your account
• Modify your communication preferences at any time

Deletion and Restriction

• Request deletion of your personal information (subject to legal obligations)
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests

Marketing Communications

• Opt-out of marketing emails by clicking the unsubscribe link
• Manage your communication preferences in your account settings
• Continue to receive transactional emails related to your orders

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance:

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device
• Block all cookies or specific types of cookies
• Receive notifications when cookies are being set
• Clear cookies when you close your browser

Third-Party Links and Services

Our website may contain links to third-party websites, including payment processors, social media platforms, and partner sites. We are not responsible for the privacy practices of these external sites.

When you click on third-party links or use external services, you are subject to their privacy policies and terms of service. We encourage you to review their policies before providing any personal information.

Third-Party Services We Use

• Payment gateways for secure transaction processing
• Social media platforms for sharing and engagement
• Analytics services for website performance monitoring
• Customer review platforms for product feedback
• Shipping carriers for order tracking and delivery

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information from our systems promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than Bahrain. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection
• Binding corporate rules for intra-group transfers
• Your explicit consent where required by law

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods

• Account information: Retained while your account is active and for 3 years after closure
• Order history: Retained for 7 years for accounting and legal purposes
• Marketing communications: Retained until you unsubscribe or request deletion
• Technical logs: Retained for 12 months for security and analytics
• Customer support records: Retained for 5 years for quality assurance

After the retention period expires, we securely delete or anonymize your information in accordance with our data retention policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an account with us
• Display a prominent notice on our website
• Request your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below. We are committed to addressing your inquiries promptly and transparently.

For privacy-related inquiries, please include "Privacy Request" in your email subject line. We will respond to your request within 30 days of receipt.

Your Consent

By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. You consent to the collection, use, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately. You may also contact us to discuss your concerns or request deletion of your information.